Refund & Cancellation Policy

Last Updated: June 29, 2026

Thank you for choosing Maya Wellness Services. We strive to provide the best possible digital counseling experience. Below is our refund, dispute, and service cancellation policy.

1. Wallet Balance Refunds

Refunds are only eligible for **unused credit card/UPI wallet balances** under the following terms:

• Refund requests must be raised within **48 hours** of the transaction date.
• Tokens that have already been spent on video/audio consultations, unlocking guides, or sending chat messages are **non-refundable**.
• Once a refund is approved by our billing team, it will be initiated back to your original source of payment (UPI/Bank Account/Credit Card).

2. Refund Processing Time

Upon approval, refund transactions are processed immediately. The actual credit will reflect in your bank account/card balance within **5 to 7 business days**, depending on your bank's clearance policy.

3. Subscriptions Cancellation

Premium 30-Day VIP memberships do not auto-renew. Upon completion of the 30-day billing cycle, access is automatically revoked unless a new package is manually purchased. You can cancel your membership at any time, but partial subscription refund cycles are not supported.

4. Chargeback Abuse Policy

Filing fraudulent chargebacks or payment disputes for consulting minutes already delivered will result in permanent blacklisting from our service portal and partner networks.

5. Contact Us

To request a refund or raise transaction disputes, please email us with your invoice and UTR payment details at billing@mayawellness.com.